Technical Support Desk

Call Center

Call Center Outsourcing in Dubai

Continuous, systematic and timely solutions are an extremely essential aspect of any form of business. Call centers can capture most of the issues to resolve problems in a timely manner to appease clients/customers. To address this need for any business center we at FSI have sufficient experience in implementing Call Center Outsourcing to establish an efficient phone system that is designed to handle the quick and effective process of responding to caller’s requirements.

We develop call center solutions that are specific, catering to the requirement each of the business establishment, which is unique in nature. FSI has acquired and gathered years of experience to find solutions for small to large scale call centers across varied clientele. Hi-tech feature, functionality, usability and focused attention to details are some of the unique features that FSI possess and boasts about in call center solutions.  The solutions for each business establishment is backed by advanced technological support, adequate training and dedicated team with sufficient expertise who will help maximize result in terms of consumer satisfaction.

Major features of our call center solutions in Dubai are:

To help increase your business, FSI ensures high-level technical solutions to help the business grow with a bigger and better client base in a most cost-effective manner. Be it large call centers dealing with multiple sites or a small business set up with tech teams contacting each other for managerial decisions, FSI guarantees higher productivity at minimal costs. 

Our Call Center Services Includes

Answering Services

Answering Services

At FSI it is our foremost business to help you cover, attend and manage your business calls. We have customized plans for every answering service plan.

Customer Survey

Customer Survey

We have customized plans for every Survey service plan.At FSI it is our foremost business to help you cover, attend and manage your business needs. 

Technical Support Desk

Technical Support Desk

While running a business when one offers products there might be the possibility of no matter how remote that there will be a requirement of technical support desk.

Outbound Telesales

Outbound Telesales

We are committed to ensuring that our consumers are happy with the outbound telesales services we provide in Dubai and UAE region.

Few of the salient features of our call center solutions are enumerated below for the reader’s understanding and benefit :

Easy Email and SMS integration.

Customization of reporting to suit all levels of management.

Pop-ups of client/customer details on screens for better interaction.

Advance recording capabilities by voice log.

To optimize resources real-time historical information about callers are available for the supervisors.

In order to reduce service time per call, improved call routing ensures the calls land at right screen/staff.

Automatic predictive Dialing for the batched telephone.

Easy and effective expansion and switching to the higher grid of servers as and when the business expansion happens.

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Overall smooth transmission of sizeable telecall requests for all kinds of organizations for effective administration and organization of workflow is ensured through call center solutions by FSI.

So, for your growing business ensure the best call center solution in Dubai. We can enable customer grievance satisfaction and create a base for further business enlargement. So, consult FSI for the best call center solutions and be amazed at our professionalism and grip. We at FSI enable rapid call center installation in Dubai along with IVR and auto attendant system in Dubai.